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Returns
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all accessories, manuals, and documentation.
- Returned within 30 days of the purchase date.
Non-Returnable Items
Certain items cannot be returned, including:
- Downloadable software products.
- Customized or personalized items.
- Items purchased on clearance or marked as final sale.
- Products that have been tampered with or show signs of misuse.
Return Process
- Initiate a Return: To start a return, please contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] with your order number and reason for the return.
- Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. The refund will include the purchase price of the returned item, minus any applicable restocking fees.
Restocking Fees
A restocking fee of up to 15% may be applied to items that are not returned in their original condition, are missing parts, or show signs of use.
Refund Timeline
Refunds typically take 5-10 business days to process after we receive your returned item. The exact timing may vary depending on your payment provider.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at rajesh@adityasystems.co.in
Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at rajesh@adityasystems.co.in We will arrange for a replacement or refund as quickly as possible, and we will cover the return shipping costs for damaged or defective items.
Cancellations
You may cancel your order for a full refund before it has been shipped. If your order has already been shipped, please follow the return process outlined above.